USPS used to be fairly dependable, now it's hit or miss. How does ebay confirm delivery on items sent without tracking? I also informed the seller in case it gets returned. What are the most valuable 3 cent stamps?. If your package says delivered but you never got it, then the first thing you should do is check whether there was anyone else in your property that may have accepted the delivery on your behalf. Strongly suggest folks invest in a video doorbell (with motion detection) or some type of motion sensitive light/camera trained on the front door. If not, you need to go to the PO & speak to the Post Master. Just wait. Got buying related questions? Check out the options in the table below: To skip the nightmarish procedures, they can sign up for DoNotPay, use the Late Delivery Refund product, file a claim in a few clicks, and get the money back in minutes! We'll also help you do boring tasks quicker or take care of them entirely on your behalf. The seller is reliable and I've purchased from them before without any problems. If you use our app, you'll have no trouble filing FOIA requests, passing government exams, reducing property taxes, as well as drafting legal documents and getting them notarized in a single app! 31-01-2014 So much so that this has created a problem with dishonest "item not received" claims, where even the USPS proof of delivery is not sufficient evidence for eBay to side with the seller. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. And stays eBay item not received but says delivered? But do NOT do this until the eBay case is finally closed, as you are not allowed to have two open disputes at the same time - so one or both would be closed. This could have happened because the sender did not even add a full address on the parcel, only the street name and postcode (no property number etc). Does it give the type of postage. by nguy44 Sat Feb 02, 2019 5:02 am, Post Copyright 2023 Profitable Venture Magazine Ltd | All Rights Reserved | See About Us | Contact Us | Privacy Policy | Disclaimer. Hey guys, I'm at a loss as of what to do. So it seems this is a disturbingly regular practice by USPS. I immediately emailed USPS and the seller, including tracking number. by stoptothink Fri Feb 01, 2019 4:41 pm, Post Still nothing. by NewOldGuy Fri Feb 01, 2019 5:14 pm, Post Explain your side of the story and see if you can get the decision reversed. You dont have to worry! Also, don't understand why they cannot share the serial number after I had made payment almost instantly, also why they didn't want an ebay case. This item: TACFUN All Steel M14/M1 Rear Handguard (Clips) Removal and Installation Pliers Tool $29. However, RM track and trace clearly shows the package was delivered to Durham Delivery Office and not your address, or any private address. I don't think it was misdelivered, I think the seller sent it to a mate in Durham, but that means they get nowhere near the seller protection offered by the MBG. This will automatically close the Ebay case but paypal are more likely to properly investigate. There is nothing strange in the sellers listing. 30-01-2014 If as a seller you used either PayPal or eBay shipping labels, this should not be the reason. Shipping services sign contracts that I'm guessing include penalties if they don't meet certain on-time rates. We can show you how you can: As if that were not enough, we can also unsubscribe you from a company's email list, stop any annoying robocalls or robo texts they are bothering you with, and cancel any service or free trial you're unhappy with or are no longer using. 30-01-2014 They pulled a "cannot deliver, unsafe, no one home" game once, I called her, said I am in my home office looking at my mailbox. But that day I received nothing. Copyright 1995-2023 eBay Inc. All Rights Reserved. not required if the items value is less than $750. EBay will then share the details of your request with the seller, including whether you are asking for a refund or a replacement item, at which point the seller has three days to respond. If by PayPal, your best bet is to file a dispute under their 180 day buyer protection policy. I've put in the pointless Missing Mail claim on the USPS website and the Postman told me he'd "keep an eye out for it." Heres what to do: To track your package online, follow these instructions: Download the official USPS app for Android or iOS and use it to find your package, A courier attempted to make a delivery, but you werent there to receive the package, You changed the initial address after it was accepted and confirmed by the system, You failed to provide the required documentation, so customs caused a delay, The access to your property requires a courier to have an access code that you failed to provide when placing the order, The items you ordered were restricted/prohibited, Weather or traffic conditions stopped the courier from making the delivery, You gave incorrect info when placing the order, Tell the rep about the status of your package and your request, Choose USPS and provide the required info. Reddit and its partners use cookies and similar technologies to provide you with a better experience. - When I did not receive the parcel in time and wanted to open an ebay case, the seller advised against it and wanted sort out on their own.- After I opened the case, the seller escalated it to ebay support and wrote "they are sending another iphone 14 pro max 512 GB as a goodwill gesture but not offer a refund" really? DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Item specifics. help the there, only being sent around in circles.Please advise. Many ebay buyers will claim INR if they got an item with no tracking, because they know they will win the claim) kingu42 3 yr. ago Not that there is really much I can do anyway. Topic Author. In summary, I (or the building reception) haven't received anything, but the royal mail shows the parcel as delivered. end up losing this package I will count it as a 200 dollar lesson on the differences between customer service of PayPal/eBay and Amazon. No guarantees are made as to the accuracy of the information on this site or the appropriateness of any advice to your particular situation. Answer (1 of 10): Get the seller to track the item down from their end and provide you with the tracking number if you haven't already got it. USPS allows you to file claims if your package is lost or you receive a damaged parcel. I am suspicious that the seller is fraudulent here. Please, could genuine, experienced sellers and buyers advise? This guarantees that PayPal will take more trouble to check the facts, as it is damaging and expensive for them to have decisions reached against them by the ombudsman. I also work from home and can see the mailbox from by desk and I have seen "delivery exception" errors that were along the lines that I wasn't home (I was) or that my mailbox was full (it wasn't). Cookie Notice If it is regular parcel post, that is only tracked to the delivery centre, I believe. A group video call means winners will get to talk to all the members for 30-01-2014 If you paid by credit or debit card, contact your card issuer for advice. We offer a plethora of articles that might come in handy if youre facing other delivery problems, such as: DoNotPay will help you take care of your item delivery problems and send a delivery refund request in your stead, but we can do so much more along the way. It's only been there Options. May 20, 2021; linda hunt commercials; nail salon in publix plaza near me . Not only is this helpful for the buyer, it usually reduces anxious messages to the seller concerning the location of the item. Listings that are marked "Not for Sale" don't have a blue "Buy Now" button, but others will still be able to see, like, share, and comment on them. of oil is required for the Mow N' Stow Series engine. DoNotPay is invaluable when dealing with companies and their confusing policies, but we can also help you bypass tedious government procedures. - Concierge have never stolen any parcels, the lady is very nice and keeps everyone's parcels locked away. I read that it sometimes appears as delivered but can take an extra day so I waited. Someone has signed using the name 'addressed to' (mine), the reception lady does not sign with our names, the signature is just my name written in capital letters. All she provided was the tracking number. 30-01-2014 Our local post office pulls all kinds of tricks, including last year finding our local postman tossing thousands of pieces of mail directly in a garbage bin because he did not want to deliver them. In my case, the product is sold in both sites but eBay was about 7% cheaper, plus there is no (6.625%) sales tax. Press question mark to learn the rest of the keyboard shortcuts. You can track your package at any time using various methods. Like others I am pretty sure the PO is playing games to meet their metrics. Looking back I can't really believe this story: When I lived in an apartment I had a (rather important) package once "delivered" that I did not receive. You clearly have the signed for 'tracking number' which begins with 2 letters and ends 'GB'. HUGE MISTAKE BUYING A HIGH VALUE ITEM FROM EBAY. by El Greco Sun Feb 03, 2019 3:17 pm, Post If as an eBay shopper you made a purchase on eBay a month ago, and you have waited and waited for it to arrive but you have finally contacted your seller, only to be told that it was delivered weeks ago, only it wasnt. There is a new update, the seller sent a message and attached a proof of postage, which has my correct postcode, but strangely RM signed for confirmation lists 'Durham DO' as the delivery location, which is 300 miles away from where I live. Hence I wanted to argue that RM shouldn't have delivered to any address (right or wrong) since the receiever wasn't available to receive it. 8000. few days?? Anyway, fortunately ebay agreed to refund me (haven't seen any action yet, but I will wait until tomorrow to give them a nudge). Its not uncommon for packages to get delayed, lost, or stuck in transit. Based on El Greco's experience and yours, Amazon is the better option. by mariezzz Fri Feb 01, 2019 8:55 pm, Post Tracking will allow them to see whether the item is late or has been delivered to the wrong location. 0:28. Beautiful coin received safely, seller highly recommended! on by alex11 Fri Feb 01, 2019 5:51 pm, Post Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. It had tracking and was marked as "delivered" over a week ago. When i tried to track there was no information. receive. All RMAs are valid for 10 days. DoNotPay is the most efficient way to get a refund, regardless of the carrier company. Is that really what she said? 11:00 AM. Theres nothing for the buyer to do on their end. Sit back and relax while we do the work. The seller replied promptly and asked whether my address was correct (it was) and whether I've a video cam to support my cause (No). Please do not mark on the product box. You are most likely to get Customer Services Dublin (known to be helpful) in the morning. Can no longer save searches / or change default ho fake cardas golden reference power cables. We had the same mailman for 25 years, now it's a different person every time I see them and they all remind me of Newman on Seinfeld. Sellers cannot close cases. I don't have trouble with USPS packages, but FedEx and UPS have taken to tossing packages into the driveway (where I can't see them, since the garage is in the way) instead of leaving them at the front door. 05:09 PM, "In response to your claim, the seller has provided proof of shipmentindicating that the item was shipped to you. Keep working with the seller. Use our app to find out how you can return an unwanted item to any company or get a refund for any service. Free delivery for many products!. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an "Item not received" request. I am unbelievably disappointed. Amazon, Newegg, and Best Buy all sell open-box items, and products often fall under their standard return policies (though obviously, you'll want to double-check before making a purchase). I'm not suggesting that the seller take the hit. by ResearchMed Fri Feb 01, 2019 5:59 pm, Post After few days seller updated that my item has been dispatch with tracking number D35785806 dtdc coyrier. on I will now speak with ebay customer agent to ask them to look into tracking details so that they can refund me. Because they got back to me and said it was "left in the lobby with the other packages". Usually, they will also give you written confirmation of mis-delivery. Have it in mind that it is always good for eBay sellers to upload an items tracking information as soon as possible. Anglia Clipper Services Standard Scissor Sharpening Service. by corysold Fri Feb 01, 2019 3:54 pm, Post Added further information here as it can help other buyers/ sellers avoid getting scammed. I've had it happen where it was labeled "delivered" on one day and two days later the package actually arrived. Plus get a receipt from USPS. Buy Royal Doulton Dinner Plate Serving Plates and get the best deals . Ordered an item and the wrong thing item was delivered, Strange Message when Trying to Add an Item to my Basket, Save time and improve your bottom line with eBay fulfilment by Orange Connex, Weekly Chat with the eBay Community Team- 01.03.23 @2pm, Fee changes for business sellers starting from 2 March 2023, Gotta sell em all! on by htdrag11 Mon Feb 04, 2019 2:56 pm, Post by THY4373 Fri Feb 01, 2019 5:07 pm, Post This tends to involve providing proof of the items value (a PayPal transaction record is one example of evidence) and a copy of the original shipping receipt. Could your business benefit from fast, flexible funding? Since there is no tracking info other than 'accepted at post office' and 'delivered' there are several possibilities -. Discover tried-and-true techniques for better bidding and buying on eBay from fellow experienced members. The easiest way to resolve "item not received" requests is to provide tracking details showing the delivery address and delivery date of the item. ebay item marked as delivered but not received. I went to collect my mail at 7:00 PM and I had mail but no fire stick. eBay Item Says Delivered but Never ReceivedRequesting a Refund If your missing eBay package was sent with Priority Mail or Priority Mail Express, you can request a refund. 1,611 sales Poshmark Seller Listing Form | List Clothing on eBay Faster with Bundle of Product Listing Templates, Capture Item Description Information $13. some reason, the items listed with far too much whitespace, only one or Note that if the seller doesnt offer delivery confirmation, doesnt provide a resolution or you simply dont receive a response in that time, you can ask eBay to intervene. When a buyer opens an 'item not received' request, the first thing a seller should do is check the tracking information. Sit back and relax while we do the work. A package sent with Priority Mail has to be delayed for five or more days to be considered missing/lost. What am I to do now? That's the argument the OP needs to have with eBay, not proving they were abroad at the time, which is actually irrelevant. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the buyer the full sale amount including the shipping cost. If this is the case, there may be a note about the packages location posted in the system. 31-01-2014 The buyer is entitled to a full refund. In the same way, this is the easiest scenario to address. 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Edit: Okay AP don't diffentiate between parcel post and click and send (which is definitely tracked to the door). That wouldn't encourage me to do much. My building didn't have a lobby so I got into every apartment building on my street until I found it in a pile in another building. Every package is only expected to be scanned as delivered after it has definitively reached its destination, but it doesnt always work that way. In fairness to them if an item is stolen at the door - I can understand that they cannot be responsible. eBay goes by tracking only. Despite 2 separate ebay customer agents approving my refund, today I received an email asking me to obtain a proof of non-delivery from royal mail within 30 days to obtain a refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. What should I say to her? Also, why the seller always found new reasons not to share the serial number. Now I am abroad and the parcel shows as delivered. Infact the concierge received signed for parcels for two other residents on the same day but none for me. and not me getting the wrong item. That's right curra and if the item was lost and never delivered then OP might of had to do something about it. eBay are being useless here. I bought a fairly expensive card off of Ebay. 2 quarts synthetic 5W-30. I might sound shrill on the phone. The next thing to do as a seller with a missing item is to make an insurance claim with the shipping company. It's still not here yet. This is just annoying that RM won't give me any written confirmation as per their policy and eBay still want me to get a 'mis-delivery' confirmation and not the seller who's error this is. I price my stuff low so I can ship with stamps, is that why ebay is holding my money? Nct video call event 2021. I don't want to accuse, but equally I am struggling to understand how a parcel directed to me was delivered 300 miles away, with someone signing as me and that too using a non-insured service despite the value. 11:10 PM, Item marked as delivered but buyer says not received. Enjoy learning & passing on knowledge. I checked my porch within 10 minutes of the email being sent originally. I would also be leaving neg feedback as the seller is not doing the right thing in locating the item and opening a complaint via Aust Post, on If your eBay buyer hasnt received their package yet, but the status says its been delivered, they should track the package before taking further action. It's PRINCIPAL, not PRINCIPLE. with an invoice of someone else's name Payment was taken from my bank nothing appears in PayPal or eBay