If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Our invoices are due on the payment date that is displayed on them. Their billing is confusing, they billing customers one month ahead. Your satisfaction is very important. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Here are 8 tips for writing great reviews. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. but when u need support / CS to talk and solve ur problems its literally non existant. It's an automated process. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you need further help, pleasespeak with our team member who is already in touch with you. Get Regus reviews, rating, hours, phone number, directions and more. The complaint has been investigated and resolved to the customer's satisfaction. And we have the solutions to help you work this way. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. You will regret signing with Regus. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Transparency is very important to us, and all services can be opted in/out through your online account. I contacted them about how processed my case after paying the fee for a virtual office. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. As you did not process this correctly, the agreement continued an additional month. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I was a customer with a licensing agreement set to expire on December 31, 2022. Find event and ticket information. Develop, apply and embed the knowledge and skills acquired by this program to your organization. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! At the end of your contract, they will automatically renew you without a signature and without consent. I still did not hear anything back yet. I am a small business and cannot afford any of this. ive been trying to get my money back ever since. I would love the opportunity to help further but havent been able to identify your account. Thanks again for your comments which help us improve. It made me crazy and I asked him to talk with Myesha or Dom. No staff available for contacting on the event day. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Trustpilot is assessing this review in accordance with our flagging process. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. I really thought that this company would be a good option for expanding our business. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. BBB reports on known marketplace practices. BBB is here to help. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Company Name: Max Dragon Technology This company offers executive suites & office space, virtual offices and meeting rooms. 4. We have a team of specialists available 24/7 to help you find the best solution for your business. Here are 8 tips for writing great reviews. Please remember that the retainer is refundable at the end of your agreement. Appreciate your immediate reply. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Be part of a vibrant coworking community with dedicated desk or hot desking options. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. The vital skills students learn will be immediately applicable to their careers. Were clear about this from day one. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Avoid at all costs. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. I couldnt see your email address or Regus account reference in your message. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. GO LITERALLY ANYWHERE ELSE. This is a multi-location business. Regus Office rented: Wisma Atria Singapore No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Where appropriate, well also take steps to prevent the situation from happening again. I told you my account number is 9054006! (Sandra, I used the portal at first, however, your system made an error.) Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Absolutely unacceptable behavior. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. I couldn't get my retainer and called them. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. October 23 Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Once they sell you something that will be the end of you being treated as a valued customer. Unfortunately, we're unable to help you because we don't have your account information. this is absolutely gross and scam. Find out how we combat fake reviews. Find event and ticket information. Its an automated process. Lorem ipsum dolor sit amet, consectetur adipiscing elit. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Great discounts. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. We appreciate your business. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Suggested companies are based on peoples browsing tendencies. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! This does not affect customers who have a permanent space as these are reserved specifically for them. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Well guide you through the process. It is IMPOSSIBLE to get them to stop charging. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. She promised me that I could get it on October 19 because it took 48 hours. However, we will ask you to go through some security steps as part of our fraud-prevention policy. I have requested a retainer refund for almost three months. This will ensure the agreement ends at the current final date and will not renew further. That exception is made on the understanding that an additional service retainer is payable. Hi Mike, Im sorry if you felt the need to escalate this. Remember me A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Regus is a scam. Best regards,Michelle Spire. Thank you! It can take many months and still not response. September 22 Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? If it has been longer than 30 days, please get in touch so we can investigate further. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Regus helps businesses find and create the right workplace for their people. Using our center address on your website is illegitimate without an active agreement between us. Available for as little as a day, or as long as you need. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. As you can see from your statement of account, available online (e.g. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. 2. If it has been longer than 30 days, please get in touch so we can investigate further. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Manage all of your workspace and business needs. Hi Hannah, Im sorry if you felt the need to escalate this. They still continue to send invoices with no one responsible to be there to answer. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. I sent Briana of Regus an email about how the procedure was going this week. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. The complaint has been investigated and resolved to the customer's satisfaction. same goes with debt collector from malaysia that emailed me abt 3 months ago. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. We find it very unfair that for this reason you post a very visible, insulting and untrue review. If you were to take direct space or a sublease you would also see these fees in your rent annually. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Please note: Change Management is 1-day training program (Friday). Changes in an organization are about more than just policies. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. S. Where's gone them? Signed up for a membership because I needed a private office for a few days. Manage your Regus account in one place and make bookings on the move. I sent an email to Briana and asked how my process going on? October 14 So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING!