Your order constitutes an offer to buy a product. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. Yes, and this depends on the airline's policy. Also, current discount deals are available at the link. you will be asked to show the childs full unabridged birth certificate. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. If your search has some of these special fares available it will be messaged in the search results. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. If your airline is offering refunds, we can advocate for a refund on your behalf. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you need information regarding visa and other travel document requirements for your trip please let us know. And in case you didnt know, you dont have to be a student to book on StudentUniverse. We are a Member of ABTA, membership number W325X. Refund Policy. Yes! Please allow adequate time to obtain any such advice or documents. You also can't split it between multiple flights. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. Always free! For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Please note that we can *NOT* reinstate your flights for you if you cancel them. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. On the ticket, they have a link to go to the website of the airline. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. Prices are subject to increase prior to the time you make full payment. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. You can file an insurance claim through the company and wait to hear from them directly. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Failure to produce either may result in the provider refusing to honour the reservation. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. All airline tickets must be issued in the name of the passport/photo identity holder. Basic Economy . Dollars? If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. Our agents cannot enter these codes once an order has been placed online. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Enjoy the discount! That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Yes! The airline will determine eligibility requirements for your companion prior to your purchase. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. A refund must never exceed the original payment amount. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. Maybe. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. last updated: June 29, 2021. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. If you would like us to petition to the airline for a special request, we will advocate on your behalf. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. We believe that travel is essential to a modern education and that students return enlightened and inspired. Additionally, a small number of itineraries do need to be booked via an agent. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Please check your airline's policy. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. On the checkout page you can enter the details of the card you will be using. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. Many airlines are offering to waive change fees for flights booked in the next few . Search for the total number in your party and log in (or Sign up) as yourself. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! All refunds will be delayed until the situation stabilises. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. Do you have better flight specials available by phone. No need to worry, your credit will still live in My Wallet. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. See the chart above for the best number to call. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. Travel & Covid-19: Everything you need to know. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. Many airlines are updating their policies regarding travel credit use deadlines. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. Please be respectful of our time and other people who need help too and just message us once. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. Our agents will give you full details of the itineraries before you book. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. Refund Policy.