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You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. We act on behalf of a seller (our Client) when selling Primary tickets. Leave the Archive. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. Please visit our help page or contact customer support for assistance. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! How do you send documents to Uber? 5 minutes isn't long enough! WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Therefore, we ask for: A completed medical confirmation form. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. Did the same happen to you? The ticket is valid only for the event, date, time, and seat location issued. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. If you are purchasing a resale ticket (i.e. The site owner may have set restrictions that prevent you from accessing the site. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. SEARCH/NO EXPECTATION OF PRIVACY. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. ADDITIONAL TERMS. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Terms and conditions of sites linked to by or from the Service may vary by site. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. or was there no option for you? You should evaluate your risk in determining whether to attend the event. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Request ID: 7a29b98f6d472a62. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. (United Kingdom) Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. This policy will apply regardless of how the error occurred. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. Verification of information may be required prior to the acknowledgment or completion of any purchase. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. A refund AXS the company right which she bought the tickets sent via an email telling. E-mail address is required to create an account. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. Submission of our own medical confirmation form is preferred, please download it here: medical form template. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. It doesn't apply to housemates who aren't family members or due to attend the event. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). Please provide details in the box below and attach supporting documentation as appropriate. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. Why you might ask? Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. The site owner may have set restrictions that prevent you from accessing the site. Ad . All fees and charges relating to your transaction will be disclosed to you during the purchase process. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. If I have XCover ticket insurance and miss an event, can I get a refund? How do I get my AXS Premium tickets once I complete my purchase? If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. It's all a fan needs, all in one app. BUY THE PERFECT TICKETS Front row or on the aisle? Problem is I cant attend the event anymore :( so I cant get a refund. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Travel insurance: which policies have the best covid cover? Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. Ticketplan's terms can be found on the Ticketplan website. (United States) When it's time to go home, all combo lock deposit refunds are issued quickly. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! Refunds for rescheduled events are up to the artist, team, venue, or promoter. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. . You are urged to review all pages displayed during your completion of a purchase. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). A scan or clear photograph sent by email is acceptable. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Upon your payment in full, you shall be entitled to the tickets you have purchased. You should base your purchase decision solely on the information provided. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. With a simple integration this product has gone from strength to strength enabling AXS . The partial refund was completed early August 2020. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. IP: 161.35.97.149 Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Be the first to know. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. Plans can . Mastercard, date running time selected at the russian of purchase. Below you'll find an important update on COVID-19 and your events. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. We will need these documents as part of the application process and cannot process a refund without them. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. OH MY FUCKING GOD! We will notify you by email if this box office collection is required. NEVER AGAIN! XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. Unfortunately, we will not be able to issue a refund on your ticket insurance. We all hate lines. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. Almost fell for the scam myself until I saw this. When did you become aware that you were unable to attend the Event? . You have chosen AXS Mobile ID as your method of delivery for your tickets. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. By clicking a link you are consenting to this. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. All photography, filming and other recordings of the event are PROHIBITED.