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Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . First, download the Hue Sync app for your iPhone, iPad, or Android device. Optional: Pair a TV remote to the Hue sync box. Apple may provide or recommend responses as a possible solution based on the information Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. I was going to send mine back as I couldn't get it working properly all the time. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Press J to jump to the feed. Users are divided on this particular feature. 2018-2023 Signify Holding. Losing Signal While Using Secondary HDMI Ports. So, whats causing users to report connection issue after connection issue? No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Read More. Any help appreciated.Seems to drop the connection every twenty minutes or so. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? All you need to do is rollback the version of the Hue Sync app you are using. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. This is because more users prefer the app over the box. Aug 25, 2020 7:50 PM in response to jdo_apple. This site contains user submitted content, comments and opinions and is for informational purposes When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. 6. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. You also need to install the new Sync app on your PC or Mac. I found that many users have connection issues with their Hue Bridge. UPDATE: I was able to fix this issue thanks to @tweethue! It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. For some problems, it is difficult for you to find solutions online. All Rights Reserved. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. 3. Then the out/tv from the Sync box runs to the tv. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Additionally, software problems are typically more common and may require several steps to fix. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. On your PC, search for %appdata% in the taskbar. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. These are devices that boost the range and performance of your Wi-Fi router. It was the only thing that worked for me after hours of trying. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. This wont harm your app or connected devices. Help! Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. Starting to hate the sync box. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Press and hold the power button on the Hue sync box. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Your email address will not be published. Go hands-free with voice Got it as a gift in December, and have been using it ever since. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. Of course, many people still like it very much. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. You also can keep the old installer files like Hue Sync Apps on your computer. (2 ways), Are Philips Hue Bulbs Bright Enough? Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Apple disclaims any and all liability for the acts, can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. All rights reserved. Your TV connects to the output with a short HDMI cable included in the box. Does the Sync Box come ON when the TV is powered on?" Theres another problem that has to do with how you set up your Hue Sync Box. Make sure Bluetooth is enabled on your mobile device. Delete Appdata files, it will be repopulated. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. What if rolling back the upgrade doesnt do the trick? Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. I will list some issues to see if you have had them. Philips Hue Sync is a newer product from Philips Hue. If you are unsure about installation, refer to the manual that came with your Hue sync box. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. You are using an out of date browser. It may be that the users are not familiar with how to use it, or some hardware and software problems. Click on the search icon on your taskbar and search for %appdata%. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. You must want to solve this problem to enjoy it. It's pretty simple to set uphere's how. Everything that happens on scenario 1 happens here. All rights reserved. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Enter the password for your Wi-Fi network when prompted. I will list some issues to see if you have had them. Honestly considering a return. (6 Safety Tips). UU. Refunds. A forum where Apple customers help each other with their products. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Sometimes goes off unexpectedly then has to be synced again. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). I press Sync and it starts working but still says no signal detected. Navigate to the HueSync folder (Roaming or Local). Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? ADD UP TO 10 LIGHTS. Do Smart Plugs Catch Fire? Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Now you can try to downgrade back to the previous version. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. They release a new version constantly, you can seehere. No, * Image on the television? The Hue Sync Box appears to have a trickier set of problems. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. AVForums.com is owned and operated by M2N Limited, Even video games they feel like theyd be too distracting. And the Hue Sync Box connects to your router (via Wi-Fi). The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. With our lights, sensors and switches, you can make your house the brightest home on the block . The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. User profile for user: Mine was turning off using HDMI out 2 on my Denon. Does your eye start adapting? 9. But you can rollback the version if you dont want to wait. Hello, I am James Beetie and I am a bit of a self-confessed nerd! 1 Home Entertainment Tech Resource. Name the HDMI inputs. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Dolby vision wont work correctly on my 2016 LG Oled C6. Lets go through some of the most common bugs and how you can fix them quickly and easily. Other users have experienced problems with the app related to how it stores data on your PC. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. I run my Xbox One X through the the play sync box and it supports. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. If the apps data files get messed up, the app can start having performance issues. I have these issues as well. Can we ask, have you tried any other configurations? HDMI1 on the TV for the sync box and Monitor 2 on the Denon. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. There seems to be an issue of integration with apple TV or a problem on device. All this fix does is force the Philips Hue app to repopulate its own data files. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. I am loving mine with the gradient strip as well. Copyright 2000-2023 M2N Limited E. & O.E. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. 4K does not work, yet. 4. My Smart Plug Keeps Turning On (or Off) By Itself! *Dolby Vision Enhanced Compability turned on (Hue Box)? Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. However, it just supports 60Hz inputs currently. When lots of users have various problems, they dont know how to solve even if they do the various test. Now you can try to downgrade back to the previous version. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. In order to try this fix, you need to delete your apps data. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. This website uses the TMDb API but is not endorsed or certified by TMDb. On a Mac, the data folder is called the cache.. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. company number 03997482, registered in England and Wales. Hue uses these connections to create their "surround lighting" experience. Mine especially has issues with Dolby Vision. If you have any questions, feedback or suggestions about this article, please leave a comment below. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. ShYnNoK. Troubleshooting Ecobee Server Communication Issues. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. For a better experience, please enable JavaScript in your browser before proceeding. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. No response from them. User profile for user: However, whether its the app or the physical box, both systems are known to have some issues during connection. A: Answer. 2018-2023 Signify Holding. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. any proposed solutions on the community forums. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Here I will give some suggestions if you will have some glitches. This method has helped many people solve connection issues. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I think almost everyone will like to watch movies, listen to music and play games. ask a new question. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Press the button on the Hue Bridge. 5. Looks like no ones replied in a while. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. Continue holding the BIND and EJECT buttons for 10-15 seconds. provided; every potential issue may involve several factors not detailed in the conversations The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. You do not have to change the optical cable. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Thanks! Related Reading: Is Philips Hue Z-Wave or Zigbee? In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. You can try these methods to see if they work. You can also just wait it out. APs are also best used for devices that dont require a 100% reliable internet connection. Is Philips Hue Z-Wave or Zigbee? But you will still have some connection issues. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Can It Support Both?! For some problems, it is difficult for you to find solutions online.