https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. Here is a report based off a database view. Ive added that to step 1 to clarify. Form is normal . }. Label fields label. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. As I saw in the docs, variables.name notation is not supported in Service Portal. Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. .. your suggestion worked perfectly! Love this functionality. I have to change my Section Name dynamically based on some conditions . Thanks for closing the loop on this. Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! 2. Hi All, Welcome back. Looks like it works great though. A record producer is a type of a catalogue item that allows users to create task-based records from the service catalogue.For example, you can create a change record or problem record using record producer. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. The dependent value is the value that this data depends on. All About ServiceNow Service Catalog Variables? This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. Well done. Ive created a changeFieldLabel function for this purpose. 0. Hi All! That comes from the prototype javascript framework, which is bundled with ServiceNow. The object reference is cat_item. We had to take Calgary Patch 3 to resolve this issue. Why is this the case? ServiceNow offers a handy little feature on forms that use choice lists. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. This one needs to be done a bit differently. Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. // Store empty variables as string of commands var myVar = g_form. We do this by leveraging the record producer Script field to populate the Record producer [u_record_producer] field created in the previous step. Here is my code snippet which I am trying to get the value -. How do you get a list of the names of all files present in a directory in Node.js? Your question is outside the scope of this article. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Ive confirmed that its not the business rule. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. What are 11, 19, 20 meaning in > producerVars.addQuery(question.type, !=, 19)? It seems like client script doesnt see variables. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. ServiceNowVariable2Version: Rome VariableCatalog Item Yeah I switched to raw ampersands as an experiment and it worked fine. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. /* Put all variable values and labels from the variable pool into an array */ Usually if a client script isnt working you can find some clues in the browser error console so Id check there. To learn more, see our tips on writing great answers. Its not being set up properly at the client though. Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. If I just use the current label text as the function parameter then it loses my hyperlink set up on the original label. Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(variables. + varName), both values are empty. How do I get the current date in JavaScript? Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. I have it not hiding on a certain kind of request cause i have a team updating one of the variables but i took that out and i get the same on that demo site it doesnt hide the variables. Check out this boatload of useful ServiceNow code snippets, to help you quickly and easily do a great many things on the ServiceNow "NOW" platform! Any way to make this work on macros and Macros with labels? Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. This would allow for easier identification of the entry point for record producer transactions. I have tried the script. Anyone found a workaround for that? How would you go about changing a catalog variable label on a catalog task? The answer is client scripting. Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. 1. The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. function hideEmptyFields() { I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. Note: The performance of this report depends on the number of variables and incidents in your system. Thanks for your reply. Would you say this solution is still needed with the changes to UI Policies in Calgary? This was super helpful for a form Im building. There is, but not with the scripts here. Thanks for the assist! Just wondering if anyone else has seen this? Script: /***There is no dynamic way to record the record producer used so we can force it here. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. The topic is Introduction to Record Producer in ServiceNow. Open any record producer record, for example, Create Incident. Ok, any idea how to do that? (Service catalog fields are "variables", and they are different from normal table fields). Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. Heres a quick example that should allow you to change the variable set text. Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. But I have an issue, when I show the form in the Service Portal. Can you point me in the right direction? Thats handled in the else statement in the business rule script above. This editor is a formatter added on records that are generated by a record producer for task-extended tables. Keep it up. I am not able to fetch the values for these fields in the script. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). Well done. The IT department will contact you for further information if necessary.. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). Im not aware of a way. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? You didn't specify the context of your script that needs the variable values. Build like you mean it!! Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? Use Record producer it only creates a single record on target table, I would use a catalog item when you want to generate a request, complete with a workflow, approvals, tasks, etc. Great site you got. Typically, record producers are used to allow users to create incident or change request records. Sign-up to get the latest news and update information from ServiceNow Guru! In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Use catalog item add multiple items to cart and generate request and multiple RITMs. When the record is submitted using a record producer, you are redirected directly to the generated record. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I think it was just posted here. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. g_scratchpad.emptyVars = emptyVars.join(,); rev2023.3.3.43278. Thanks Harry. labelElement.select(label).each(function(elmt) { I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. Hey, thats a good idea. I have been racking my brain on trying to get it to work on the sc_task table. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. Adding a lines like. Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? Variables to collect data for record producer fields. 13K subscribers in the servicenow community. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. If youre going to K12 I could take a look at it in person. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. For instance, say a form section is captioned A/B and it displays as such when tabbed. Both of these ways are not working. Option to customize record producer using , Often a simple and straight , less customization. Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). This is great AdminPro! You did such an amazing job. How to handle a hobby that makes income in US. The values populated in one field can determine the values in another. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. You did such an amazing job. You could try the same just to verify. Making statements based on opinion; back them up with references or personal experience. Alright now this should be functioning. Record producers provide an alternative way to create records through the service catalogue. } Question asks for Record Producer, not for record created from Record Producer hence answer is B Ill see if I can recreate the second problem Im having and submit one for that too. Check out the top of the comments section here for some code to get you started. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. We want to test that our qualifier works. All of these are extended from the base Catalog Item (sc_cat_item) table and used to request fulfillment from your . Next, select the referenced Form Mapping using the drop-down on the 'Use Key . This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. You may have some cases where an un-changed default value might actually be useful information. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. My only remaining issue is hiding the variable set title if all variables are hidden. App Engine Studio creates the Catalog Item. Well done. Save my name, email, and website in this browser for the next time I comment. I've updated the article. More customization options are available. Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. what about related list labels? Please suggest. Why do small African island nations perform better than African continental nations, considering democracy and human development? Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. So for example. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. . Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. Why is eval being used? In second way I am getting undefined and in the first way script is not getting processed further without giving an error. Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? This has been really helpful. producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. If you preorder a special airline meal (e.g. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. This is great. vegan) just to try it, does this inconvenience the caterers and staff? We can use var rpID = RP.getParamaterValue(sysparm_id); and use it in producer script to set it in target reference field created on incident/change or any target record. When the user submits the incident I would like to grab the modified label and insert it in the incident description. As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). From the ServiceNow Wiki, here is some documentation to read before you start building your report. I've updated the article. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. emptyVars.push(v.getGlideObject().getQuestion().getName()); Should work the same way on sc_task as long as you have the same scripts in place for that table. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. Worth putting error handling in there, but the basis is there. In addition to empty variables, is it also possible to hide specific variables? Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? Again a great solution. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Mark, any chance something like this could be done to a change the name of a list view column header? Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. They dont allow you to implement one single script to fix the issue. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/.
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