Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. We also use third-party cookies that help us analyze and understand how you use this website. It will take only 2 minutes to fill in. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. However, despite our best intentions and hard work, things can sometimes go wrong. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). Search. do everything more quickly because you don't have to call us. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. We are committed to delivering high quality services and we aim to achieve the highest possible standards. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. This cookie is used to store the language preference of the user. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Office 3750 Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Council tenant rights and responsibilities; We value all kinds of feedback. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Confirm Password *. Housing Disrepair You may have to leave your home if major works are needed on the building. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. The pattern element in the name contains the unique identity number of the account or website it relates to. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. crawley borough council housing. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. All rights reserved. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Please do not leave children under 16 alone in your home while we are working. This means that your home will be clean and in a state of good repair. A request for a service (e.g. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Find housing . It is usually found in your kitchen below the sink but not always. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Please use our online form to request a. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Are you a Council or Housing association Tenant with housing disrepair issues? E14 9GE visit our Code of Conduct page which will guide you through the process. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Necessary cookies are absolutely essential for the website to function properly. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Get premium, high resolution news photos at Getty Images Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. null. February 27, 2023 alexandra bonefas scott No Comments . These services include waste management,. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Services available to private rental tenants in Crawley, including grants and loans. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. It affects one person or a group of people and requires a response. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. If you are a tenant, please report your non-emergency repairs online. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Our approach. Join our housing register and apply for council housing. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Council housing repairs Report a repair You can request a repair online. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Email *. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. All repairs should be reported to Crawley Repairs Team and not your housing officer. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at hello@liberty-group.co.uk To provide you with the best online experience we use a range of essential site cookies. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. The relevant Head of Service will undertake the review and respond within 20 working days. East Ham The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. a missed waste collection or reporting problems like flytipping or litter.) Request a FREE property inspection to find out how much your claim is worth. This contact information is for council tenants only. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. If this has not been done, email chcompliance@enfield.gov.uk. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Report a repair online E6 2JA. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. These include: Rent enquiries including difficulties paying your rent Mutual exchange. Housing support and other services in the home for elderly or disabled people. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within.