If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. This is something I have saved as a document and I just copy and paste it into all of my listings. Carefully check the returned item before issuing a refund. See Partial refund guidelines. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. Report the buyer when you issue the refund through the eBay returns flow If you are scared to start eBay because of the fear of returns, dont be. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Buyer pays for return postage: . To the OP- the great thing is, you are selling items without much competition, apples to apples. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. See Partial refund guidelines. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). It sucks , but ebay says its your fault and buyers can return for an reason. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. You are describing the old rules the rules changed a few months ago. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. You'll receive the return shipping label credit on your monthly invoice. There are several ways you can send an item back to the seller. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. 2. If you offered free shipping, you'll need to refund the buyer the full amount of the item. 11:34 AM ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. You'll also be responsible for covering return shipping costs. Read our most popular questions and answers about handling return requests from your buyers. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. eBay Money Back Guarantee policy, Welcome to the Selling board! FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Offering a return of an item is always my last resort and honestly it is very rare. I try to get them to give me the reason for the return. 01-08-2020 Do not give a refund without getting the item back! moment, Oh, Ship! Then and only then you give a refund for the item. The best option for you is to send a Return label, at your expense. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Covers your purchase price plus original shipping on virtually all items. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. eBay Business Equipment Purchase Protection. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. If the return request is for Item not as described, I get them to let me know why they think it is not as described. You don't accept returns in your policy, and the buyer changed their mind about a purchase. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. So the buyer gets 6.50 from eBay. Offer customers 30 day refund policy because EBay is always going to side with customers. Say something like: There is a scratch on the back, please see photo #9 for details. They will just accept that they are not covered and walk away. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. Simply print the label on normal paper and tape it to the package. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. After contacting the seller, it's up to you whether you want eBay to step in. If you havent received an item, we usually refund your money immediately via PayPal. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. Purchase shipping insurance for your items Its well worth the money! Learn more about our Condition of returns policy. Thats the great thing about implementing these tips. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. 01-08-2020 If the item is returned used or damaged, you may qualify to issue a partial refund. eBay Exporter of the Year was a great success! If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. A buyer insists the item was not as described in order to force a return. nirE troP ,naM fo elsI. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Open a case and try to work things out with the seller. Offer a replacement item. If your item hasnt arrived, or isnt as described,let the seller know. Make sure you know what you can ship and what you cant to avoid delays and fines. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Still, it wouldn't really matter what you put in the description. How to use your eBay earnings to purchase shipping labels. The seller was not accurate and now the seller or ebay wants to give me my money or item. Always, always be nice! The seller has 3 business days to get back to you. Time to research other selling websites, I guess. I'd really like another option. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. . This was one of those times I was pretty happy I had taken photographs while I was packing it. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. However, it does happen and when it does, I have to deal with it as best as I can. 2022 Flea Market Flipper. Keep in mind that some returns can remain open for up to 35 business days. Read theSeller protections policyto find out how to qualify to issue partial refunds. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". This may sound like overkill to you, but stay with me while I explain! Read the complete details about the eBay Money Back Guarantee. 01-08-2020 The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. (MBG). If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Youll hear from us within 48 hours. You can also start a return request from your Purchases in My eBay. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. Something went wrong. I will fight for them to cover my packages. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. This is how it is and one of the risks of doing business on eBay. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. We've outlined your response optionsbelow. If you want to start your own business, the reseller business model can be a great place to start. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case I gave alot of money for an item from ebay to a seller. You can still close it if things are resolved. Make sure the barcode is clear so the carrier can scan it easily. The seller covers the cost of the return. Youll need to ship the item back before the date stated in this email. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. 2. What does the eBay Money Back Guarantee cover? You have the option of entering your reason for declining the request, but it will not be visible to the buyer. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. Not to do partial returns Seller with 11000 feedback. Need an update on an open return request? Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. This happens more often than not. International shipment of items may be subject to customs processing and additional charges. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". I have details about my terms with shipping, returns, freight shipping, and refunds. Take good photos with good lighting from every angle. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return.