-Kate. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. If anything else you can email us at resolution@lucyinthesky.email-Kate. Really horrible place. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. KYLA can provide quick and real-time responses to your SKY service concerns. Please email us at resolution@lucyinthesky.email. Completely different material than pictured. I placed an order and was waiting for more than a month. Please email us at resolution@lucyinthesky.email so we can assist you further. The customer service and chat support feature here is great and really easy to use. Hi Bailey! This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Please note we cannot ship express orders to University/PO Boxes. It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. However, this is out of over three hundred reviews. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing I am doubtful now the dress will come in time (or ever) for my event. We're so glad we were able to help with the return. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. These used to work but not sure if they are still valid numbers. -Kate. We're so sorry to hear that you had issues with your order. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). this was for a very special event and now i have no outfit and no resolution to this. Horrible customer service. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Please note that business days do not include weekends or public holidays. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Thanks for your feedback. We're sorry to hear that you had issues with your order. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Her mom (Gene's mother's sister) has moved to France. -Kate, Lucy in the Sky is an absolutely horrible company. I was horrified. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". -Kate. Hi Melissa, They said they will refund me within 10 days without any explainations for their lateness. Please email us at resolution@lucyinthesky.email if anything else. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. -Kate. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). You can email us at resolution@lucyinthesky.email! Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Beyond disappointed. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. Haiker Rojas. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Hi Teagan, Thanks for your feedback. Chat is only option and that takes hours to even get a chat representative. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). I reached out to customer service numerous times and have not had a response. Write a review Sign in. Copyright 2023 Lucy in the Sky inc. All rights reserved. . How did we do? Prom season is here, and you deserve to look and feel amazing for your big party! They said I would be receiving updates and a tracking number. 0800 230 0202. Have e-mailed twice in the last week with no response! The stated ship times cannot be altered with the delivery method. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. We would suggest to double check your card details. They are absolutely, THE VERY BEST!!!! Thanks for your feedback. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. We may from time to time include third party links on our Website. Tip for consumers:Absolutely no refunds unless it arrived damaged. I've never encountered an online retailer like this. They are constantly moving as not to get found. This document governs your relationship with www.lucyinthesky.com (Website). Please email us at resolution@lucyinthesky.email if anything else. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. What Is Lucy in the Sky? I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. We'd love to hear from you so that we can find a resolution. The first time it was cancelled altogether. - Kate. -Kate, it was my first time ordering from Lucy in the sky. Customer service is awful. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Contact from abroad. These numbers are generally staffed between the hours of 7 am to 11 pm every day. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. We reserve the right to withdraw linking permission without notice. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Pepper's Lonely Hearts Club Band. It is 9/23 no dress. -Kate. You can email us at resolution@lucyinthesky.email! Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. -Kate. -Kate. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Please email us at resolution@lucyinthesky.email if anything else. Sky Phone Number 2. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. -Kate. Us either! Do the dresses come within two weeks and is it worth the money? Saved jobs LUCY IN THE SKY IS OUR GO TO! Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY We also ensure all reviews are published without moderation. - Kate, Hi Gosset! Hi Addison, Thanks for your feedback. "lucy in the sky. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) They weren't rude per se, but they were deeply unhelpful. Please use the following size guide to help determine your size of clothing. Anyone can write a Trustpilot review. I don't think you got it! Please let us know if we can help any further. I ordered the Kayden Dress in black. I HAVE MY TRACKING NUMBER. Remember, you can do most things online at Sky.com. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Sharing is caring! We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. - Kate, Hi Chris! Needed it for Feb 25th. She was a total pleasure to work with. My daughter has an event Nov. 19. The package was never opened -- and sent back immediately. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. I reached our to the company and got a fast response from them. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Your card will be debited immediately upon authorization being received. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Please email us at resolution@lucyinthesky.email so that we can better assist you! You can email us at resolution@lucyinthesky.email so we can further assist you. We're sorry to hear that you had issues with your order. See actions taken by the people who manage and post content. Orders and upgrades. Annoying, right?! The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Thanks for your feedback. Service 527 Store credit only. Please let us know if we can help any further. I feel tricked and pissed off. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com . I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). This is the only time I ever have ordered something online when the seller would only give store credit. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Tip for consumers:Do not buy from this company. This isn't a real company. -Kate. We therefore have no responsibility or liability for the content and activities of these linked sites. Please read the email in full, there may be pertinent details which may have been missed. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Not to mention that the slip underneath hardly covers anything. Cassandra M. went beyond. The company helped issue credit for this matter to purchase a new item as soon as possible. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Were almost out of time and do not have a back up plan. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We will not be liable if for any reason this Website is unavailable at any time or for any period. I threw out all the clothing. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. It goes against our guidelines to offer incentives for reviews. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. It is the size of a T-shirt. I will absolutely be reordering a new size and be a returning customer! For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. We're sorry to hear that you had issues with your orders. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. I love Lucy in the sky ! Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. We want to make sure this is refunded immediately. Hi Mike, Thanks for your feedback. I was so disappointed in the quality. Alternatively, you can attempt to place the order with a different card or try again later. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Guess I'll be donating clothes to charity. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. I had to do a charge back from my credit card company to get my refund back. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Try the following: 0800 587 4005. They have a wide variety of clothes and accessories for men, women, and children. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. I have emailed them three times and tried to do the virtual chat but it never works. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Verification can help ensure real people write reviews about real companies. We're so glad that our customer service team was able to assist you. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. . This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. If you need help with returning we do have our returns in our FAQ. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. All orders ship out of Los Angeles, we design all of our styles in-house. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Hi Sonam, Thanks for your feedback. O2 do tend to change them occasionally if they become oversubscribed. You should check this page from time to time to ensure that you are happy with any changes. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Merry was very friendly, professional and helpful. my party is april 10. Shein has better quality than this garbage! This Privacy Policy Statement only covers our Website and does not cover any other website. Not worth the hassle and loss of money. CASANDRA M. was extremely helpful in seconds. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. Free FedEx Shipping, over US$75. Hi Hailey, Contacts: Adam Russell Adam.Russell@FHFA.gov I regret buying anything from them. Thanks for your feedback. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Why just give your money to a site without the opportunity to try and return an item? Phone Email. Please email us at resolution@lucyinthesky.email for further assistance. Excellent Customer Service, Quality Name Brands. My learning training provider was City and Guilds. Her real name is Carmen and she is secretive about her backstory. It has been such a negative experience. Los Angeles, California After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. If you need your dress for a specific date you might want to find a different one. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? If you're reaching out to us regarding an order, please have your Order ID in your message. Check out what 6,872 people have written so far, and share your own experience. They just keep everyone's money, don't send anything. 90015 Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. By December they were all expected to arrive, but none of them had even shipped. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. Search Full List of Executives. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. 5726 Solutions. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Incredibly scammy and misleading. Either you embrace "diaper astronaut love triangle" or you don't . Lucy has a story. 2023 Trustpilot, Inc. All rights reserved. i am from spain. - Kate. Closed now : See all hours. -Kate. Technical support. Moving home . Absolutely terrible customer service. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. This page was last edited on 12 October 2022, at 14:56 (UTC). You would have received multiple shipping notifications if this is the case. I ordered my daughter's homecoming dress on 9/20. I used the chat feature again in January to try to figure out where my two other dresses were. Gucci belt men Marmont . I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Help and support; Contact BT; Back. DO YOU SHIP INTERNATIONALLY? Lucy in the Sky, Inc may change this policy from time to time by updating this page. In November 2022, I ordered for dresses from Lucy in the Sky. Please make sure that the style is in original condition otherwise it may be sent back to you. You can email us at resolution@lucyinthesky.email! Background and inspiration You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. We have a range of ways to get in touch for new and existing customers. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Review. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . Please emails us at resolution@lucyinthesky.email so that we can better assist you. Thanks for your feedback. Hi Chris! HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Hi Elena, Thanks for your feedback. The customer service is out of this world. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. I greatly appreciate the customer support 24 hour 7 days a week chat box. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Only store credit even though clothing size is not standard. This is the one Sky contact number constantly referred to as being dedicated to customer service. We're so sorry to hear issues with your order. Be careful of ordering something for a particular occasion. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 0800 840 0202. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. The cost of foreign products and services may fluctuate. Daughter bought a dress for homecoming from this site. Im very disappointed. Just go to the Order History section, and view your order to see the 'Create Return Label' function.