The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. You can complain if you feel we have violated your rights by contacting us using the information on page 1. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. Ask us how to do this. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. Only test results which are considered appropriate for release will be accessible through the Patient Portal. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. This information may include: your. trouble logging in, password assistance, access to family members information etc.) Your use of the Portal after we make changes is deemed to be acceptance of those changes. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. I'm . Shop for apps and services that integrate with our solutions to optimize your workflows and experience. Current technology that balances capability with delight. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. You understand that Patient Portal provides you with online access to some clinical information about you. athenahealth reserves the right to make periodic updates and revisions to this Policy. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We secure your personal information from unauthorized access, use or disclosure. You are using an outdated browser that is not supported on the Patient Portal. This website and Patient Portal contain links to websites operated by other parties. We may also share your information when needed to lessen a serious and imminent threat to health or safety. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. . The Portal does not respond to web browsers' Do Not Track signals. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. If you don't agree, don't use the Patient Portal. Get support that reworks claim denials and recovers payments for you. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Urgent matters should not be dealt with via the Patient Portal. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Select an available appointment from the calendar. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. It is at your provider's discretion to make test results available. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. You can access it 24 hours a day, and it will help you with your needs. A link to reset your Patient Portal password has been sent to. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Innovating healthcare. We typically use or share your health information in the following ways. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. We were unable to save your data. You can ask us not to use or share certain health information for treatment, payment, or our operations. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Please do not expect a response on weekends or holidays. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Ive logged into athenaPatient, but it says my provider isnt supported yet. usually in ways that contribute to the public good, such as public health and research. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. We plan to offer athenaPatient to all athenahealth customers and their patients soon. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. This website uses encryption software. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Wait a minute or two, and then try again. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. Let us know in writing if you change your mind. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. We have to meet many conditions in the law before we can share your information for these purposes. athenahealth is your provider's trusted billing partner for secure online payment. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. We can use and share your health information to run our practice, improve your care, and contact you when necessary. From there, you will see an option labeled Linked Portal Accounts. How do I manage my saved credit and debit cards? Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). To do so: Adobe Acrobat is required to view and print forms on the portal. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Select your provider and office location. When you click the. You will also see a list of other individuals connected to your account with health records at the listed provider groups. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. We can use your health information and share it with other professionals who are treating you. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. The Portal is not intended for use by anyone outside of the United States. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. We reserve the right in the future to charge a fee for the use of Patient Portal. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. You cannot permanently delete sent or archived messages. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Please notify us immediately if you believe the security of your Portal account may have been compromised. This will bring up a detailed view of the results. This will bring up a list of all the test results you have received. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. . or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. through the athenaPatient app? When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. Relieve your team of administrative work and let us complete it more quickly and accurately. The patient portal now exists in Spanish. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Click on the back arrow to return to the Patient Portal. How do I schedule an appointment through athenaPatient? Feel prepared from day one with personalized assistance and live support. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Benefits of the Patient . You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. You will see a toggle switch under Security titled Face or Fingerprint. Why doesn't anything happen when I click on a medical form? We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Collect more of what youre owed faster with services that support billing efficiency. Registered Patients; Doctors etc. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Your use of the Portal after we make changes is deemed to be acceptance of those changes. After confirming this, try again after waiting for a few minutes. How do we typically use or share your health information? For technical issues with this website during normal business hours, please contact our office. We will provide a copy or a summary of your health information, usually within 30 days of your request. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Navigate to the Account screen by clicking Account in the bottom navigation bar. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. We must follow the duties and privacy practices described in this notice and give you a copy of it. One connection at a time. Make a quick and easy payment online using the QuickPay Portal. for more information about an FDA recall. We can use and share your health information to run our practice, improve your care, and contact you when necessary. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. To do so: Adobe Acrobat is required to view and print forms on the portal. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. We will make sure the person has this authority and can act for you before we take any action. Just find your QuickPay Code on your billing statement and you're ready to go. that you are authorized to address the patient's billing matters. If youve set up text messaging as your security option, the following message will appear: 2. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. How soon can I expect a response from my provider? These messages may contain information important to your health and medical care. Maximize your revenue by collecting more of what youre owed, faster. What is the feedback form, and how do I use it? In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. We will say "yes" to all reasonable requests. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. All other Portal support requests (e.g. It is your responsibility to login to your Patient Portal account and read the messages promptly. We reserve the right in the future to charge a fee for the use of Patient Portal. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Click on the back arrow to return to the Patient Portal. Indicate your contact preferences for different types of notifications. The Portal does not respond to web browsers' Do Not Track signals. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. If you tell us we can, you may change your mind at any time. athenahealth reserves the right to make periodic updates and revisions to this Policy. Contact your provider's office and request a password reset email. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. If you need to speak with the office sooner, please call the office directly. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. Select your provider, office location, and your preferred time of day and days of week. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
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