I called Ross customer service to get an answer to this question. Does Safeway Sell Stamps? Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!! Ross has very well trained minimum wage robots. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. How To Return An Item To Ross When Purchased Via Debit Card When your original form of payment was using a debit card, and you wish to return the desired item, it is just a simple, easy step to follow. I called BS and made them hive me the full refund. To start, you'll need to create a vendor credit to hit the expense accounts used for the vendor: Go to the + New button. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. The one cashier, said I will take you next. (This is to prevent theft and fraud.) I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! amount of $29.00, to be paid with check. gifts for Christmas often do not come with a receipt. See Also: The 2 Best Days to Shop at Ross to Save Money. So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. 15. They will not provide returns/refunds if youve already opened the software. We no longer can do exchanges on name brand items. I tried to find something to buy for the amount of 23.00 dollars could not find anything. A valid picture ID (Drivers License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. The subtotal on my receipt was $35.93. 5 days and I had a receipt. But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! She even offered to buy it for me. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" There was no change in price on any of the other like items in the store but they would only refund half the value. I couldn't find the receipt. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. She never looked at my recite. I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. The terrible employee ever!!!!! They are sisterhood and have terrible service. In how many days can we return the product? Am I going to be able to return or exchange them if it's more than 30 days due to temporary store closures? Lots of stores ask for this and are not required to list it in their refund policy. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. He stated on the back of the receipt. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. All other terms of our standard Return Policy apply. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. And if any return is found suspicious by the system, it would be declined for refund or exchange. The bar code for scanning the receipt is what was fading. For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! I will never shop in this store again. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. Ross Return Policy. So can I exchange it for a size 8 please? I bought a blouse with cash. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. - aren't your clerks supposed to ask. You can explore one of the other refund avenues below instead. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . I said please explain to me how you count your 30days. They are providing disinfectant wipes to sanitize the cart before using it. I really feel like the manager just did not want to take the time out she was very unfriendly. If you have two cards that are linked to the same account, you can return it using the other card that is linked. I am a Ross shopper have been for a long time finding great deals on many items. And if not , what should I do ? Which i spent $250+. I tried to explain that it is against the law in ohio to sell defected items. For cards . I put down my purchases and walked out of the store. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. I am very disappointed in ross and use to be a regular customer. I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." Purchased jeans and a couple of tops from Ross, Lufkin, Texas. How stupid!waste of time. A receipt is the prime proof of purchase at Ross. Plus they needed photo id with receipt? 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. Did you forget the return deadline? I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. Find Grated, Shredded, & Hard Cheese. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). 6. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. The customer service in this store is so bad and there is usually only one person running a register!! I am not "computer literate" so if I don't do this correctly please direct me on what to do. I spend my hard earned money at Ross and to be treated rudely just because of a $20 sweater put a dislike for the store in McKinney. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. Makes me wonder why I even still shop there. If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. My mom returned a gift without a receipt. Keep that in mind. This is why it makes since to inspect before you buy. What if I return my products after 30 days? Initiating your returns Ross uses a refund verification system, and all the returns are subject to verification. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping. Issuing Refunds to Credit and Debit Cards When goods or services are purchased from Stanford using a credit or debit card, and a refund is necessary, the refund should be credited to the original card used for that purchase, if possible. It was like I walked 2 miles just to give them $49. I am in fact grateful to the owner of this website who has shared this fantastic I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? Very disappointed and if I buy clothes from them again I will be Much more causious. I did leave the designer tags intact. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. I shopped at Ross and picked up a couple items. I'm without a car so I go thru shoes fast. If the tags are off and you don't have your receipt your damn problem. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Carolina. Ask me why I do not know, that is a corporate question. As far as shopping in Ross, I have never had an issue with a return. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . Returns for items purchased with a gift card will be refunded as an in-store credit. that hold up fine. I'm the shopper who hates to try clothes on in a store. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. Do Gift Cards and Store Credits expire? Obviously it doesn't have price tag but some other tag. Ross Algiers. In terms of business, the company would lose money if we operated that way and the company would soon fall. Choose Vendor credit. So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? Shorts weren't worn. She said, "[This] store does not do that." I went 3 times to Ross to returned hyperdunk nike shoes. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. I bought underwear from Ross that turned out to be too big. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. I'd rather Ross keep their price low. The store executives will help you with your return or exchange. So why even put up tv video surveillance? Ask me why I do not know, that is a corporate question. ANY item you return, it is important to always keep track of your receipt and the price tag. One of the above mentioned cards must be presented. I'm done with Ross. Refunds. When this was a duplicate gift it had to be returned. Bs all they have to do is put another tag on it!! Oh and jewelry can NEVER be returned, that is a health hazard. When I got home, he tried them on and it was too big. I wouldn't want to waste my money if they are just going to give me a broke earbuds. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. See Also: The 2 Best Days to Shop at Ross to Save Money. Return requests can be submitted at any Ross store Ross accepts software returns only if you don't open the packaging or the software is faulty You can't get a gift card refund unless you live in California and the gift card balance is under $10. WHAT!!! I tried to hold a conversation and she got ruder. However, several new rules apply. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. NO WAY! I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. If the dress looks obviously used and worn, we will not take the item back. Most merchants love debit cards. I have been waiting 10 minutes and she just walked in. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. I also explained that I loose these papers easily. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? Technology. Can I return items at the Ross store without the receipt? Horrible Return Policy. When I purchased the items I specifically asked about the return policy. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. This is a fraud !! The reason for this is because sometimes on some products the product description is not always accurate on the product. After the transaction, I did the math. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now.
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